Serbin Medical Billing recently conducted a survey asking two important Revenue Cycle Management questions an ASC might have to consider. Here are the results from the survey.
Question #1: What do you look for in a billing company? Rank the options from 1-8, with 1 indicating the most important quality and 8 indicating least important.
Options: Customer service and communication, Transparency, American owned/no outsourcing, ASC experienced, Compliance, Personalized team approach, Customized reporting, Lowest price
What do you look for in a billing company (rate 1-8 with 1 being most important and 8 being least important)?
Question #2: If you knew you could get better billing results by outsourcing to a specific company, what would keep you from changing to them? Rank the options from 1-4, with 1 indicating the most significant reason and 4 indicating the least significant reason.
Options: Concern over revenue decline during the change, Costs, Burden of owning the decision, Fear of change
If you knew you could get better results by outsourcing to a specific billing company, what would keep you from changing?