SERVICES

Serbin Medical Billing differentiates itself from other ASC billing companies by offering an extensive scope of services delivered to you in our unique and personalized manner. Many of our included and value-added services are exclusive to our company and our customized service delivery system has been proven to be the preferred method among clients. Note: For more detailed information about our services, please contact us.

Revenue Cycle management team

Your ASC has its own team who are fully dedicated to servicing your account. Each team member is well versed on every aspect of your revenue cycle. Patient billing inquiries will be answered by a member of your team, freeing up your in-house business office staff to perform other important tasks.

Coding

Your coding will be performed by an ASC-experienced certified coder. Using certified coders will help obtain optimal reimbursement for your ASC while remaining compliant with regulatory agencies.

Charge Posting

Fees for all coded services are entered and submitted within 24 hours of receipt of coding information. Experienced charge posters better ensure that specific payer contract requirements are met, matching diagnosis and procedure codes and appropriate use of modifiers and ensuring accuracy of claim prior to submission. This allows for speedier reimbursement for you ASC.

Claim submission

Thanks to our intensive manual and clearinghouse scrubbing of claims, clean claims are submitted without errors or necessity of resubmission. During this process, acceptance by the clearinghouse (no errors) is confirmed.

Payment Posting

Your charge posters' vigilant scrutiny ensures that managed care organizations are meeting their contractual obligations and that payments are accurate and complete. Errors and denials are dealt with by an immediate call to the payer to resolve the problem. If no resolution is reached, the charge poster will immediately start the appeals process.

Third-Party Payer Collections

Your ASC-experienced team managed care collector provides timely follow-up on all submitted and disputed claims as well as tracks the status of your appeals and requests for additional information. Aggressive collection measures of contract disputes and appeals are continued until satisfactory resolution is accomplished.

Overpayments

Prompt identification of overpayments with initiation of refund process. All refund requests require your ASC’s management staff approval.

Patient Collections

After final determination of patient responsibility, patient statements are automatically printed and sent on a daily basis with follow-up as necessary.

Patient Billing Calls

All patient calls requesting account information are handled by a member of your team, eliminating interruption of your in-house business office staff.

Delinquent Accounts

Delinquent patient account reports are submitted to center for approval before sending accounts to collection.

Reporting

Your ASC is provided with monthly comprehensive analytical reporting covering all aspects of cash flow management, provider utilization, charges, payments, accounts receivable, payer trends, and more. Special reports specific to your ASC’s needs can be provided upon request.

transparency

Your revenue cycle management team utilizes your ASC software, allowing real-time access to your patient accounts and revenue cycle management reports, thus eliminating outdated/sporadic reporting. All reporting is easily verifiable by your facility’s CPA or CFO.