Testimonials
As a leading ASC revenue cycle management company, Serbin Medical Billing is known for its dedication to every client. We believe in providing personalized, high-quality and transparent RCM services to every client, and we will do everything we can to help ensure your ASC collects every dollar it is entitled to. Our team of ASC revenue cycle experts has a long history and track record of success. When you partner with Serbin Medical Billing, we will make you feel like you are our only client.
Many of our previously satisfied clients have said very kind things about our company. If you’re looking for an ASC revenue cycle management company and want to know why you should choose Serbin Medical Billing, read through these testimonials to see how we’ve helped surgery centers just like yours. These testimonials will give you a general idea of what we can do for you. If you like what you read, request a consultation by filling out a form on this page or contact us.
“I know it’s only been a couple of months that I’ve been involved with [this] ASC’s accounting, but I wanted to say how much I’ve appreciated your team. The communication has been excellent. The cash postings have been in balance. Your processes work and are logical to me. I have worked with many billing companies over the years with them all being terrible. Most don’t even make any effort to balance the cash.”
– VP-Controller, Southeastern Health System
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“At both of my surgery centers, we utilize Serbin Medical Billing. Tara and the team do a great job and were invaluable during the opening of both centers. I highly recommend [Serbin Medical Billing].”
– Crystal Aigner, Administrator, Port Warwick Surgery Center
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“We have been using Serbin Medical Billing since we opened back in 2021. They have been great to work with. Caryl, Tara and their team do a great job of coding claims with certified coders, timely filing and follow up of claims. As we have added specialties, they have been a great resource due to their years of experience and helping us avoid pitfalls while insuring we are profitable.”
– Jimmy Norman, Administrator, EAMC-Lanier Ambulatory Surgery Center
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“[Serbin] is the best RCM experience I've had in my 20 years of running ASCs. In fact, Caryl Serbin is appropriately known by many people in the industry as the Godmother of ASC billing. SMB COO Tara Gillion [and] the entire Serbin Medical Billing team are absolutely outstanding. In fact, I will never build or run another outpatient facility without Team Serbin Medical Billing as my RCM team.”
– Blane Uthman, CEO, Spine Center of Excellence
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“We have used Serbin Medical Billing for over 10 years. Caryl, Tara and team have been great to work with and always go above and beyond to help bill and collect what is due from the payers. We would be lost without all of their help, expertise and efforts in working through payment issues with our payers. I would highly recommend them - they have made my life easier and less stressful and have helped our ASC be financially successful.”
– Jeff Grancorbitz, Finance Director, The Orthopaedic Surgery Center
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“I came from a background of ASCs that did in-house billing. My first experience with using an outsourced billing company was in 2018. I was extremely skeptical and frankly concerned. I worried for about one month. Serbin Medical Billing put all my concerns to rest. I have been using Serbin for over three years. They are committed to our surgery centers success. The response time to our questions is less than one hour. The month-end reporting they supply is customized for our needs. They are pleasant and nice, but most importantly they are professional in every way. They teach us, and together we develop solutions that fit our patients’, staffs’, physicians’, and payers’ needs. This company goes the extra mile for our surgery center. It is so difficult to find that kind of service, but we have and will be using Serbin for a long time.”
– Administrator, South Carolina Ambulatory Surgery Center
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“Our team with Serbin is led by Tara Gillon. She has a wealth of knowledge about ASC billing. We were a new ASC that she and the Serbin team have helped with since inception. Tara helped me evaluate payer contracts and was able to provide guidance in developing our chargemaster. There is continuous communication throughout the month between our center and the Serbin team, which leads to smooth month-end closings. Serbin works with our accountant to provide the month-end documents and any additional information he requests.
“In my previous ASC, our billing was done in house so initially I had reservations about outsourcing. However, it has been a successful change, and I would look to Serbin to assist with future ASC development.”
– Administrator, Virginia Ambulatory Surgery Center
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“I just wanted to express my sincere appreciation for having you guys on board and part of our team. It seems in three months you have been able to right the ship and we are now headed in a much better direction. In many ways, I think you may have saved this center and your efforts and results are being noticed. We look forward to a fruitful collaboration in the upcoming years. Keep up the great work! Once again a heartfelt thank you to you and your team.”
– Director, Florida Ambulatory Surgery Center
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“Serbin has consistently delivered excellent service and results for our surgery center.”
– Administrator, South Carolina Ambulatory Surgery Center
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“We were worried about our ongoing survival because of poor cash flow. The Serbin model allows our center to focus on the clinical aspects of our operation while Serbin provides worry-free, compliant billing services and assists with business policies/procedures, when needed. We are experiencing increased revenues and caseload.”
– Administrator, Wisconsin Ambulatory Surgery Center
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“Our surgery center was losing money before we partnered with Serbin. Their team nearly cut our days in A/R in half! Their expert coding was even able to double our reimbursement for some cases. These results far exceeded our already high expectations.”
– Board Member, Mississippi Surgery Center
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"Caryl Serbin and her team are absolutely amazing. My only regret is that I did not make the change to Serbin Medical Billing sooner. I was with another billing company from 2009 through 2016. What Serbin has done with our collections and stats per case in a few short months is nothing short of a miracle. I can't praise them enough!"
– Administrator, Louisiana Ambulatory Surgery Center
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"They're not just a billing company but a valuable and trusted resource. Their coding is compliant and maximizes our bottom line."
– Administrator, Florida Ambulatory Surgery Center
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"Serbin's consultants were thorough, attentive, knowledgeable and reliable. Due to Serbin’s extensive experience in the South Carolina market, the company was engaged to supply assistance and provide ongoing revenue cycle services.”
– CIO, Hospital Partner
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"Caryl Serbin and her team specialize in ASC billing and do an excellent job of communicating throughout the monthly cycle with myself and our business office manager. They were an asset during the startup process and continue to be a resource for both our business office and surgeons."
– Administrator, Virginia Ambulatory Surgery Center
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