Up-Front Financial Counseling and Collections Not Completed

ASC Revenue Leak Tip

Check that insurance verification and patient financial counseling are completed as early as possible. Follow these steps:

Run a report showing who has been verified and the accompanying notes.
Patients should be informed of all payment types available (e.g., cash, credit cards, medical care credit companies). This enables patients to have sufficient warning of monies owed prior to surgery and provides them the time necessary to plan for meeting these obligations.
Only use promissory notes as a last resort.
All applicable forms to be signed and monies to be collected should be communicated to the registration clerk prior to procedure date.
Follow through with collection of agreed-upon funds on the day of the procedure.

Access other tips in this series on ASC revenue leaks.